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R E A D O N L I N E
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• Encourage new skills.
"People need to feel they have
become masters at some specific
task or tasks," says Verchota.
Increasing the number of such
tasks can make an employee feel
great about the workplace.
• Cut checkpoints and paperwork.
"Bureaucracy demotivates people
by creating obstacles to their job
performance," says Rothwell.
"It makes people very angry if
they have to sit around waiting
for their boss's approval to do
routine and simple things."
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HIDDEN
MOTIVATORS
As important as the top motivators
are, one size does not fit all.
"Not everyone is motivated by
the same thing," says Verchota.
And the only way to discover
what those idiosyncratic motivators
are is to engage each employee
in conversation.
Owners and managers should
ferret out each employee's hidden
motivators in brief weekly meetings.
Discuss the individual's attitude
toward his or her work and happiness
with his or her position. Rothwell
suggests one particularly useful
question: Tell me a story about a time
when you felt particularly motivated
in the work that you were doing?
What was happening, who was
involved and, most important, what
made it so motivating to you? en
listen. "e story will come from
inside the person," he says, "And, most
of the time, if he or she can't come
